Privacy Policy
Last updated: January 2026
Campbell Credit Law Professional Corporation ("the firm", "we", "us") is committed to protecting the privacy of personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy explains how we collect, use, disclose and safeguard personal information in the course of providing legal services related to Canadian credit reporting disputes.
1. Information We Collect
We collect information necessary to assess and pursue your credit reporting matter, including: your name, contact details, date of birth, address history, and Social Insurance Number where required for identity verification with a credit bureau; copies of your Equifax and TransUnion disclosures and other credit reports you upload; details of accounts, creditors and collection agencies relevant to your file; and correspondence you send to us, including through our client portal.
2. Purposes of Collection
Personal information is collected, used and disclosed only for purposes reasonably required to provide legal services, including: identifying inaccuracies in your credit file; preparing and sending dispute correspondence to credit bureaus, collection agencies and creditors on your behalf; tracking statutory deadlines and responses; billing and file administration; and complying with our own legal and regulatory obligations as a law firm.
3. Consent
We obtain your consent, typically at intake, before collecting and using your personal information for the purposes described in this policy. You may withdraw consent for the use of your information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us; withdrawal of consent may limit or end our ability to represent you.
4. Disclosure to Third Parties
We disclose personal information to credit reporting agencies, collection agencies and creditors only to the extent necessary to raise and pursue a dispute on your behalf. We do not sell personal information. We may share information with service providers who support our practice (such as secure hosting and document infrastructure providers) under contractual obligations of confidentiality, and we may disclose information where required by law, court order or Law Society regulatory process.
5. Safeguards
We maintain physical, administrative and technical safeguards appropriate to the sensitivity of the information involved, including encrypted storage, access controls limiting information to personnel who require it to perform their duties, and audit logging of access to client files within our systems.
6. Retention
Personal information and client files are retained in accordance with our professional obligations as an Ontario law firm, including Law Society file retention requirements, and are securely destroyed or anonymized once no longer required for those purposes.
7. Access and Correction
You may request access to the personal information we hold about you and request correction of any inaccuracies, subject to legal and professional limitations (for example, information protected by solicitor-client privilege). Requests can be sent to the contact details below.
8. Cross-Border and Cloud Storage
Where our service providers store or process data outside Canada, that information may be subject to the laws of the jurisdiction in which it is held, including lawful access by government authorities in that jurisdiction. We select providers with contractual privacy and security commitments consistent with our obligations under PIPEDA.
9. Complaints
If you have concerns about how we have handled your personal information, please contact us directly so we can address them. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
10. Contact
Campbell Credit Law Professional Corporation, 181 Bay Street, Suite 4400, Toronto, ON M5J 2T3 · oneservice.cs@gmail.com · info@campbellcreditlaw.com.