Original Creditor Disputes
We hold banks, credit unions, telecommunications providers and other original creditors to their obligation to furnish accurate information to Canadian credit reporting agencies, addressing errors at their source rather than only at the bureau level.
What We Handle
- Incorrect account status, balance or payment history reported by a bank or lender.
- Accounts affected by identity theft or fraud reported as belonging to you.
- Closed or paid-in-full accounts still shown as open or past due.
- Joint or co-signed accounts incorrectly attributed after a legal separation of liability.
- Telecommunications and utility accounts reported without proper notice or verification.
- Continued furnishing of a disputed account after a creditor was notified of an error.
Statutory Basis
Original creditors that furnish information to credit reporting agencies are expected to ensure that information is accurate and complete, consistent with the accuracy principle under PIPEDA (Principle 4.6) and the standards embedded in provincial consumer reporting legislation. Federally regulated financial institutions are also subject to oversight by the Financial Consumer Agency of Canada regarding fair treatment of consumers, and provincially regulated lenders and credit unions are subject to the applicable provincial financial services legislation.
Our Process
- Compare your account records against what has been furnished to the credit bureaus.
- Prepare a formal correction demand to the original creditor's compliance or disputes department.
- Lawyer review, signature and dispatch of the correspondence.
- Confirm that any correction agreed to by the creditor is reflected at Equifax and TransUnion.
- Escalate to the Financial Consumer Agency of Canada or the applicable provincial regulator if unresolved.
A Creditor Reporting Inaccurate Information?
We can address the error at its source.